Energy Assistance Appointment Lines Now Open

Low-income King County residents can begin setting energy assistance appointments for LIHEAP and PSE HELP. Eligible households now have the option to either call to set up an appointment or schedule an appointment online.

Low-Income Home Energy Assistance Program (LIHEAP) is a federally funded block grant administered by the U.S. Department of Health and Human Services, Office of Community Services. The program’s intent is to assist low-income households meet their immediate home energy needs. In Washington State, LIHEAP assists households whose incomes are at or below 125 percent of the federal poverty level. These households pay a much higher proportion of their incomes for their home heating needs. These programs are open to all eligible residents and does not require a shut-off notice, a late/urgent notice, nor does one need to be past due.

The PSE HELP (Home Energy Lifeline Program) Program provides qualified customers with additional bill-payment assistance beyond that offered by the federal LIHEAP program.

Three agencies in King County determine eligibility for the program: Centerstone in Seattle, Multi-Service Center in South King County, and Hopelink in North and East King County. In the past, applicants just needed to call one number to be connected with the agency that served their area. However, last year the process changed, so each agency now has its own number and online appointment scheduler.

Currently, Hopelink and Centerstone are scheduling appointments for both PSE HELP and LIHEAP, while Multi-Service Center is only scheduling for PSE HELP at this time. Eligible clients in MSC’s service area should be able to begin scheduling appointments for LIHEAP either later this month or in December.

Appointments will continue to be set until the spring, when the allotted money runs out. For more information or clarification on eligibility or which agency serves your area, call King County 2-1-1 on M-F, 8am-6pm.